FAQ

HAVE A QUESTION? WE HOPE TO ANSWER IT HERE!

SHIPPING 
Each order will be processed and shipped after payment has been received. All orders are shipped via Canada Post and/or USPS. If a tracking # is available, you will be provided with one via email.


PAYMENT METHODS
We accept all major credit cards such as Visa, MasterCard, American Express through Paypal. You do not need a PayPal account to make a purchase. You have the option to check out as a guest.


PRODUCTS
Every item is handmade. Actual pattern placement may vary from that pictured. Rest assured, your item will still look great.


RETURN POLICY

No returns or Exchanges.


LEAD TIME
Please allow at least 3 to 5 business days to produce and ship custom items. (This is an estimate)


How long will it take for my order to arrive?
Standard shipping for orders in Canada and United States takes 7-10 business days. Most orders are received within 10 days of ordering. International orders usually take 2-3 weeks to arrive depending on the destination and customs processing. 


PRIVACY
All personal information is used for processing orders only.


I HAVE A QUESTION THAT IS NOT LISTED HERE, WHAT DO I DO?
We can be reached through our Contact page or Send us an email at info@iscreamdesign.net